Contact Health Improves Patient Health with Remote Monitoring Platform
Product Development
The Challenge
Contact Health has over 20 years of experience in providing supportive healthcare and health monitoring solutions.
They wanted a dedicated, web-based Remote Patient Monitoring and Care Management System that would provide a safety net for at-risk individuals living at home.
The software solution incorporated Internet of Things (IoT) technology and advanced wireless and wearable tech devices. The purpose was to provide a gateway for communication between patients and the health practitioners, in ways never imagined before. Beyond that, the purpose of the solution also aimed at managing health risks, improving outcomes of health procedures, transforming the delivery of healthcare products, reducing readmissions, safeguarding lives, and optimizing health care procedures.
The client’s goal was a system that could assess the journey of the patient from one point in time to another. In this way, the system had to create a holistic timeline with all the vital statistics, such as blood pressure, pulse, weight, glucose, and temperature, over an observable period. The system would then map these values against a normal-value chart. If the patient data showed a variation from normal, the system would alert the remote care staff, who could then take remedial action to address the patient’s health needs.
Hence, Taazaa had to feed complex rules of alert generation into the system, with the additional option of customizing these rules.
The Design
The system is used to read patients’ health parameters such as body temperature, heart rate, glucose, and others via advanced wireless and wearable tech devices supplied by the client.
Then Remote Patient Monitoring and Care Management System sends these parameters to medical service providers. Upon the receipt of patients’ data, medical service providers perform their analysis and suggest an appropriate care plan. Care plans include medicinal prescriptions, a periodic questionnaire containing health queries, and other engaging resources for the patient.
Taazaa implemented Remote Patient Monitoring and Care Management System via robust web technologies, mobile technologies, IoT integrations, forms, surveys, and HIPAA-compliant messaging to deliver remote monitoring and a patient experience that is uniquely tailored to the patients’ needs.
The patient module is implemented by using native technologies of iOS and Android app development. These patient modules are pre-fed into the mobile devices provided by the client to the patients.
Patient-module has many features such as alert generation for the medical practitioner, report generation, medicine reminder, medical alerts, vital signs monitoring, medication management, program service, and medical monitoring.
The messaging between the patient-module and Remote Patient Monitoring and Care Management System is two-way, and the doctor, too, could pass on messages to the patients in case he sees any discrepancy in the health parameters. It also sends messages when any parameter crosses its critical value.
Our system works on phone lines, broadband, VoIP technologies, and cellular networks. The application connects users and trained response teams instantly based on various alert systems configured.
The Solution
The software developed is pre-loaded on a tablet and includes video education, conferencing, and health assessments. Users use the tablet to fulfil treatment plans and remain engaged in self-care activities.
In case of help, patients access tablet to immediately access caregiver, clinician, or tech support. The application works on data input to track activity, diet, vital signs, weight, medication available, and can be reviewed by clinicians or caregivers at any point in time.
Caregivers and medical practitioners receive alerts to intervene if the patient is at increased risk for urgent care or hospital readmission.
The application has already served more than 3,500 patients, with patient adherence rates between 74.5–77 percent, resulting in improved clinical outcomes.
Design System
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Product Development, Digital Marketing
Product Development, Support, Digital Marketing
